Jen Maxted is an experiential strategy and research leader with over 12 years of experience orchestrating complex physical-to-digital ecosystems, interactive environments, and data-driven platforms. Holding a Bachelor of Fine Arts from the Kansas City Art Institute, Jen brings a unique design-led approach to spatial UX and guest journey mapping. Having designed and exhibited hands-on video, projection, and light installations, recently including a featured installation at New Orleans’ SuperNova light show, she possesses a rare dual perspective: the technical grit of an installation artist and the strategic rigor of an enterprise product executive.
Areas of Expertise
Experiential & Spatial UX Research: Conducting guest journey mapping, friction-point analysis, and post-experience interviews for physical-digital spaces.
Service Design & Workflow Optimization: Aligning synchronized tech, physical operations, and human interactions into seamless operational flows.
Product & Experience Strategy: Defining vision, value propositions, and engagement models for spatial computing, projections, and interactive installations.
Technical & Spatial Fluent Communication: Bridging the language gap between creative artists, software developers, spatial designers, and executive stakeholders.
Jen Maxted 